Stop Losing Revenue To Preventable Denials

AI-powered care coordination software that guides clinical documentation to meet payer requirements before every authorization call.

Book an Intro >

Built By People Who Have Lived This Problem

The problem we’re solving affects 17,500+ behavioral health facilities losing $25-38B annually to preventable authorization issues.

Denial rate vs. medical claims

We’re closing this gap

Lost to authorization issues
Weekly coordination time

That could be automated

The Authorization Coordination Gap Is Costing You Millions

Your clinical team delivers excellent care. Your UR coordinator fights hard for authorizations. However, the breakdown between them is eating your revenue and exhausting your staff.

The Old Way

  • Authorization calls with incomplete information. Hours spent coordinating what should happen automatically.
  • “Notes need more detail.” Clinical staff doesn’t know what payers want until documentation is already flagged.
  • 20-30% revenue leakage from denials. Can’t scale without expensive headcount. Clinical talent leaves due to burnout.
  • Authorization surprises damage credibility. Early discharges break trust. Referral sources send patients elsewhere.

With Continua

  • Documentation review and clinical staff coordination. UR coordinators enter calls prepared with complete case summaries.
  • Specific tasks with deadlines: “Document medication compliance by Thursday 3pm.” Information captured correctly
  • Fewer preventable denials. Scale efficiently without adding UR headcount. Clinical staff focuses on care.
  • Accurate coverage information upfront, reducing early discharges. Referral sources regain trust.
Your EHR stays. We fix the gap.

Continua coordinates UR and clinical teams.

We’re not Silicon Valley engineers trying to “fix” healthcare. We’re behavioral health professionals who spent years fighting authorization battles. We built the tool we wish we had.

More Than Software

A Complete Coordination System

Traditional care management is fragmented and overwhelming. Continua bridges the gap between your UR team and clinical staff, turning authorization chaos into proactive coordination.

Schedule a Demo
see what’s missing before the review
AI Documentation Analysis

Compare progress notes against payer requirements, identifying exactly what’s missing.

documentation gaps identified
Auto Task Generation

Automatically create specific, role-based tasks with clear deadlines tied to authorization timelines.

Works with Kipu and others
Seamless EHR Integration

Pull active UR patient data and relevant notes with no workflow disruption.

perfectly formatted notes
Complete Case Summaries

AI assembles complete case summaries organized by payer priorities.

Track every authorization
Intelligence That Grows

Your database learns payer patterns making accurate predictions for everyone.

foundational Compliance
Fully HIPAA-Compliant

Role-based access controls, encrypted data, BAAs with all vendors from day one.

Questions We Hear From Treatment Centers Like Yours

We currently integrate Kipu EHR (API access is required). We’re adding additional EHRs based on client demand. Our integration is deliberately narrow—we pull only active UR patients and relevant document types (treatment plans, progress notes, ASAM assessments), not comprehensive chart syncing. This means faster implementation and clear qualification criteria.


Implementation timeline: 2-4 weeks from contract signing to go-live, including custom integration, workflow configuration, and role-based training.


If you use a different EHR: We’re building our integration roadmap based on ideal customer feedback. Contact us to discuss timeline for your specific system.

No. That’s the point. Continua sits on top of your existing EHR. Clinical staff continue documenting in the system they already know. They simply receive clear, specific prompts about what to include (e.g., “Document panic attack frequency in next progress note”) via their in-app task queue and email. No new documentation platform to learn.

Three layers of protection:


UR Coordinator Review: AI generates draft task lists. Your UR coordinator reviews and approves before tasks go to clinical staff. You maintain complete control.


ASAM Foundation: Our AI analysis starts with ASAM criteria (American Society of Addiction Medicine), the industry-standard framework for medical necessity. We’re checking against published clinical standards, not making arbitrary judgments.

Your UR coordinator remains the strategic decision-maker. The AI handles the tedious documentation review work.

Yes—and likely improve it. Here’s why:

The system gives clinicians specific, proactive guidance about what payers need before they write notes, not vague reactive feedback afterward. When your therapist knows upfront that the payer is looking for “panic attack frequency since medication adjustment,” they capture it correctly the first time.

This reduces documentation burden through elimination of rework, not through shortcuts. Clinical quality improves because notes are more focused, complete, and aligned with medical necessity criteria from the start.

Let’s use a 75-bed facility as example:
Continua:
Implementation: ~$15,000 (one-time)
Monthly: ~$3,000 (75 beds × $40)
Annual: $51,000 (including implementation amortized)
Additional UR Coordinator:
Salary: $55,000-$75,000
Benefits (30%): $16,500-$22,500
Annual: $71,500-$97,500
Plus: doesn’t address the coordination problem—just adds capacity to existing broken process
Continua advantage:
$20,000-$46,000 less expensive annually
Actually fixes coordination breakdown (vs. just adding capacity)
Scales with your facility growth without adding headcount
Network effects improve performance over time
Most importantly: Average client recovers $50,000-$80,000 in previously lost revenue, making the ROI significantly positive beyond just cost comparison.

Most clients reach ROI within 6 months. Here’s the typical trajectory:
Month 1-2: Implementation and team training
Month 3: First full authorization cycle with complete coordination
Month 4-5: Measurable denial reduction becomes visible in data
Month 6: Cumulative revenue protection typically exceeds total investment
We’re confident enough in this timeline to offer a 6-month performance guarantee: If you don’t reduce preventable denials by at least 15% within 6 months, we refund your first 6 months of service fees.

Absolutely not. We’re not automating UR coordinators—we’re making them significantly more effective.
What changes:
You stop spending hours logging into portals and chasing documentation
You stop working evenings to catch up
You stop entering calls with incomplete information
What stays:
You remain the strategic decision-maker
You conduct authorization calls (with better preparation)
You manage payer relationships
You review and approve AI-generated task recommendations
The result: You become more valuable to your facility because you’re freed up to focus on complex cases and strategic payer relationships instead of coordination busywork. Every client we’ve implemented with has kept their UR coordinator and made their role more strategic.

No. Continua operates after admission on the continued stay authorization side. We’re not touching your benefits verification or initial authorization process (that’s explicitly out of scope for V1).
What you gain: Better authorization outcomes mean fewer early discharges that damage referral relationships. When your referral sources see patients actually getting the expected length of stay, trust improves and they send you more referrals.

Simple Implementation, Powerful Results

Ready To Protect Your Revenue?

Join other treatment centers in maximizing resources. See your potential ROI.

Schedule 30-Minute Introduction

See the platform in action, ask questions, get custom pricing